We, at Airside Andy Limited (“Airside Andy”, “we”, “us”, “our”), operate and provide mobile application software (“App”) as part of, and in conjunction with, our website (“Website”). We believe it is important for you to know what types of information we collect when you or your child downloads or streams a copy of our App onto your mobile device or accesses our Website and how we treat information we may receive from you or your child.

By using our App or Website you are agreeing to the collection and use of personal information as described in this Privacy Policy.

This Privacy Policy should be read in conjunction with our End User Licence Agreement (EULA) and our website Terms of Use.


Welcome to parents, teachers and other concerned adults. Our app is hosted by Apple and/or Google and our website is hosted by Airside Andy Ltd of registered office Sandown Sports Park, More Lane, Esher, Surrey KT10 8AN. Through our app, with parental permission, children can participate in a virtual online environment, giving them the opportunity to create an avatar to play in a busy airport environment, customise it, and make it their own. The avatar plays games, explores the airport and helps with the loading and unloading of planes and other activities to keep the airport running efficiently. Kids who play the games have a chance to earn virtual currency. Kids can “buy” costumes and fun functionality for their avatars. At Airside Andy we also provide kids with the ability to have controlled communications, using limited, predetermined text messages with their chosen friends.

In this policy we describe what information we collect, how we collect it, and what we do with it (the policy covers only information collected and used on Both Apple and Google will collect information through iTunes and Google Play and we would recommend you visit their Children’s Privacy Policy.

Children under the age of 13, or equivalent minimum age in the relevant jurisdiction, are not permitted to create their own Apple IDs, unless their parent provided consent through the Apple ID for Students Program or as part of the child account creation process in Family Sharing.

Airside Andy strives to comply with the Children’s Online Privacy Protection Act, (COPPA) a U.S. law that governs the use and collection of information online from kids under 13. To learn more about this law, and about how to protect your kids on interactive online websites, visit for information from the U.S. Federal Trade Commission, as well as

What Information We Collect and How We Collect It


When users, including children under 13, register and create an avatar, we ask them to create a name for their avatar, and to provide his or her parent or guardian’s email address for purpose of parent authorisation. In the interactive community features, no additional personally identifying information is required.

We limit the information we collect, both actively (i.e., what we ask kids) and passively (what we collect through use of web tracking mechanisms like “cookies”) to that which is necessary for kids to take part in a particular game activity.

Airside Andy uses the parent or guardian’s email address provided at registration to notify parents that their kids have created an avatar and an account with Airside Andy. In that initial notice, parents are provided a link to this privacy policy, and details about how their kids can use Airside Andy. Parent verification must be provided within 10 days of registration. Kids accounts will be deactivated if no parent verification is provided within this time. Kids usernames that have been created will not be shown live until Airside Andy moderators have approved given names and parent verification has been accepted.

Parent email addresses are used to communicate with parents about their kids in relation to their activity at Airside Andy such as a forgotten password.

Parental Rights

Parents and legal guardians of children under 13 who are members of Airside Andy have certain rights under COPPA, and we recognise those rights. Parents/guardians can consent to collection and use of a child’s personally identifiable information (PII) without consenting to the disclosure of information to third parties. Currently the only identifiable information we collect from children is the parent email address. We will not knowingly register children under 13 years old without parental consent. Without consent, a child under 13 cannot use any of the community features. If a parent does not provide consent, we will delete the information provided during the registration process within a reasonable time period.

A child’s participation or access to an activity on our site is not conditioned on their providing more Personal Information than is reasonably necessary for the activity.

Parents/guardians can review information their children have contributed, request that we delete that information, and refuse to allow us to collect further information from their kids by contacting our Customer Services department by email at [email protected].
Parents should include their kid’s avatar name and the registered (parent’s) email address in the email so we can better assist them with their inquiry or request. We may ask additional questions or take other steps to verify the identity of parents/guardians before responding to a request to review or delete their kid’s information, or a request to refuse further collection from kids.

Children’s privacy

We believe it is very important to protect the privacy of children’s personal information. We detail below how we collect personal information about your child when your child downloads or streams a copy of our App or uses our Website and how we will obtain your consent, as the parent or guardian of the child, to do this.

Steps we take to protect your child

As part of the registration process, we will ask for the e-mail address of the parent or guardian of the child who will use our App. We will use this e-mail address to obtain the parent or guardian’s consent to the opening of the child’s account and provide in-App purchase or security notifications.

We take the following steps to help protect your child’s personal information:
we will not transfer your child’s personal information to third parties;

all interactive communication is by way of pre-determined messaging. We do not provide players with the ability to interact in a free chat manner. Notwithstanding, we have profanity filters and in-house moderators to moderate all users and usernames, and are working with organisations CRISP and Parentzone to provide an underlying framework of safety to protect all our users;

to help you manage your child’s use of our Website and App, and in-App purchases in particular, we are working hard to provide a free downloadable parental control tool and will update this Privacy Policy when we have more details; and

if we collect personal information about you or your child through the use of our App or Website, we will only retain that information for as long as is reasonably necessary to fulfil the activity requested, or as may be required by law.

Steps you can take to protect your child

You can help protect your child’s personal information whilst using our App or Website. We advise that you:

Do not use your personal information or that of your child’s in the username;

Discourage your child from sharing personal information (for example, a username, given name, age or e-mail address) whilst using any interactive features;

Supervise your child’s use of our App and Website and their participation in interactive features. If you are concerned about another user on our App or Website, please immediately report your concerns to us by contacting [[email protected]]; and

Activate parental controls available on your handheld device, for example requiring a passcode for in-App purchases.

The types of information we collect from you

We may collect and store the following types of personal information about you and your child when you fill in forms on, or use, our App or Website or by corresponding with us (for example, by e-mail or chat). This includes information you or your child provides when registering to use our App, make an in-App purchase or share data via our App’s social media functions. The information given to us may include:

    • Your name as the parent or guardian of the child using our App or Website, the age of your child, your address, the device’s telephone number and your email address;
    • Your age, the age of your child (for validation purposes), the username, password and other registration information used on our App or Website;
      information in connection with communications you or your child send us, for example to report a problem or submit queries; and
    • Details of the functions and services you or your child select or use on our App or Website.

You can opt-out of certain uses of the personal information we collect from you and your child or request that we stop processing this information in certain circumstances. For more information on how to opt-out, please click here.

Automated collection of information

Each time you or your child uses our Website or App, we may automatically collect the following types of information:

Cookies – Our use of cookies

Airside Andy set and access cookies and similar technology on your device to obtain information about how you access and use our App and Website. This helps us to provide you with a good experience and allows us to improve our App and Website. Unless you have adjusted your browser setting so that it will refuse cookies, our App and Website will set cookies when you load and navigate them. By using our App and/or Website you consent to our use of cookies.

What are cookies

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website or download mobile application software. Cookies are then sent back to the originating website or application during your browsing session or on each subsequent visit, or to another website that recognises that cookie. The cookies we set do lots of different jobs, like help us to improve our App and Website and to deliver a better and more personalised service, remembering your preferences, and generally improving the user experience. You can find more information about cookies at

Cookies can be categorised in accordance with the categories found in the ICC UK Cookie guide as set out below:

  • Strictly necessary cookies – these cookies are essential in order to enable you to move around a website or application and use its features and enable services you have specifically asked for. Consent is not generally required for these cookies.
  • Performance cookies – these collect information about how visitors use a website or application, for example, by recording which pages or features visitors use most often (usually on an anonymous basis).
  • Functionality cookies – these cookies allow a website or application to remember the choices a user makes, such as a user name or language preference.
  • Targeting or advertising cookies – these collect information about a user’s browsing habits and are usually placed by advertising networks with the website or application operator’s permission.

Cookies can also be categorised in accordance with how long they are saved on your device: “Session cookies” are short-term cookies that are only saved on the device’s memory for the duration of a user’s visit to the website or application, whereas “Persistent cookies” remain saved in the device’s memory for a set period of time, even after the browser session has ended.

Refusing or restricting cookies

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. The Help or Internet Settings function within your browser should tell you how. Alternatively, you may wish to visit which contains detailed information on cookies and how to delete, restrict or block them on a wide variety of browsers. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that if you select to refuse or restrict cookies you may be unable to access certain parts of our Website or App.

Use of Collected Information

Our primary purpose in collecting user information is to provide you with a safe, smooth, efficient, and customised experience and to provide the services you have requested. We may also use the information that you have provided to ensure that the content on our Website or App is presented in the most effective manner for you and your device and to allow you to participate in any interactive features on our Website and App when you choose to do so.

By using our Website or App and providing your personal information, you agree that we may use your personal information to:

  • provide the products and services and customer support you request;
  • resolve disputes and troubleshoot problems;
  • prevent, detect, and investigate potentially prohibited or illegal activities, and enforce our End User Licence Agreement;
  • manage, customise and improve our services and content;
  • tell you about our services and provide you with targeted marketing, service updates, and promotional offers based on your communication preferences; and
  • compare information for accuracy, and verify it with third parties.

Disclosure of Personal Information

Except as expressly set out in this Privacy Policy or our End User Licence Agreement, we do not share, sell, or lease personal information about you or your child to any third-parties for their marketing use.

However, we may disclose personal information to provide our services, respond to legal requirements, enforce our policies, and protect our rights and property. The personal information you provide to us may also be shared with affiliated companies if this is necessary to provide you with our products and services, respond to your inquiries or for any other related purposes.

We may also share your personal information with:

  • other companies we have instructed to provide services for us;
  • other third parties for those purposes that may be reasonably ascertained from the
    circumstances in which the information was submitted;
  • law enforcement agencies, other governmental agencies or third parties if we are required by law to do so, or in other limited circumstances (for example if required by a court order or regulatory authority, or if we believe that such action is necessary to prevent fraud or cyber-crime or to protect our Website or App, our technology assets or the rights, property or personal safety of any person); and
  • other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organisation with that entity.

Security and storage of your information

Although we maintain physical, electronic, and administrative safeguards to protect your personal information from unauthorised or inappropriate access, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to us or provided though our Website or App.

Personal information that you submit may be sent to, and stored on, secure servers owned by or operated for us. Any payment transactions carried out by our chosen third party provider will be encrypted using appropriate technology. We may collect and store personal data on your device using application data caches or browser web storage. Your personal information may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) and may also be processed by staff operating outside the EEA who work for us, or for one of our service providers. These staff may process your payment details and assist us in providing support services to you. By submitting your personal information, you agree to this transfer, storing or processing. In the event of such a transfer we will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy.

Certain features of our Website and App will allow for social networking in the near future. You should ensure when using these features that you do not submit any personal data that you do not want to be sent, collected or used by other users, such as profile details or e-mail address. To help keep your information secure, you should always log out of the App and Website properly, especially on a shared device.


If you provide us with personal information, you will be given a choice at the time to “opt out” of certain uses we may intend (such as sending you newsletters, updated information about us, our services and offers) by checking or un-checking (as directed) the relevant box.

You also have the option of “unsubscribing” from our mailing list for newsletters, alerts and updates at any time, thereby disabling any further such e-mail communication from being sent to you. To unsubscribe just send an e-mail to [[email protected]] with the word ‘remove’ in the subject line and the email address that you wish to be removed within the email. In addition, each electronic mailing we send you will contain details of how you can unsubscribe.

Please note that it may take up to 28 days to action your request.

Contacting Us

If you have any questions about this Privacy Policy, please contact us at [email protected] or on +44 (0)20 8330 5356, or alternatively at:

Airside Andy Limited
Sandown Sports Park,
More Lane,
Esher, Surrey
KT10 8AN

Changes to this Policy

We may amend this Privacy Policy at any time by posting the amended terms on the Website and in our App. All amended terms will automatically take effect immediately on posting. Please check this Privacy Policy periodically to inform yourself of any changes.

Version: January 2016